Team Members

Team Members & Culture

Our more than 25,000 team members share a passion for making a difference, a spirit of innovation, and a commitment to serving our guests and one another. 

Our management team is comprised of highly skilled and dedicated professionals with wide-ranging experience in theme park operations, zoological operations, product development, business development,  marketing and finance. In addition, we are one of the world’s foremost zoological organizations with approximately 1,500 employees dedicated to animal welfare, training, husbandry and veterinary care.

Our corporate culture is built upon our mission to provide experiences that matter and inspire guests to protect animals and the wild wonders of our world. Our management team and our employees, referred to as ambassadors, are passionate about connecting people to nature and animals and are committed to  working in a socially responsible and environmentally sustainable manner.  

Our consumer-oriented culture is integral to our organization and the cornerstone of our success.  We teach our ambassadors to be welcoming, friendly and attentive and to create an environment that allows our guests to build lasting memories with their family and friends.