Update on SeaWorld Parks & Entertainment Operations

We are very excited to announce that seven of our parks have been approved to reopen with capacity limitations. These parks include:

• June 6: Aquatica San Antonio
• June 11: SeaWorld Orlando
• June 11: Aquatica Orlando
• June 11: Discovery Cove
• June 11: Busch Gardens Tampa Bay
• June 11: Adventure Island
• June 19: SeaWorld San Antonio

The reopening of our parks will include enhanced health and safety protocols for cleaning and sanitizing, physical distancing, face covering requirements, and temperature screening. A new online reservation system will also help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing. Please visit park websites for more details.

We continue to monitor the evolving COVID-19 (coronavirus) situation closely and are coordinating with the public health officials of our other parks’ locations. We will share updates as we learn more.

We look forward to welcoming our valued guests back to our parks.

---

Please see below for a list of commonly asked questions:

Can I reschedule my trip/event for a later date?

Expiration dates for tickets that may have expired in 2020 will be automatically extended through December 31, 2021. Internationally purchased tickets will be automatically extended through the first week of 2022. No action required on your part.

Guests who have in-park experiences that are date specific and will not be able to be used during the time that the park is temporarily closed, will be able to reschedule through December 31, 2021.

Reservations for Discovery Cove booked prior to May 15, can be rebooked on any date, subject to availability, prior to December 31, 2021 at the same rate as the original booking. No change fees will apply.

I booked my trip to SeaWorld through a third-party vendor. Can you help me with my questions?

Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.

I have a vacation package. Can I get a ticket refund if I cancel my trip?

Reservations for vacation packages booked prior to April 19, can be rebooked on any date, subject to availability, prior to December 31, 2021. No change fees will apply.

I work for a for-profit company/organization. Will my deposit be reimbursed if:
 • I want to cancel my planned event due to coronavirus concerns?
 • My company/organization is restricting travel and we can no longer attend our planned event?

Please contact the park sales team for further information and assistance in rebooking your event.

I was planning to attend the park on a school trip or through an educational camp experience during the time the park is closed. Can I get a refund?

Due to the recent change in operations, we will refund school trips or educational camp experiences without penalty. Please contact the park sales team for further information.

What are you doing for your Pass Members?

While our parks remain temporarily closed, we are automatically extending all active Annual Passes and Membership products to SeaWorld, Busch Gardens and Aquatica for a period of at least as long as the temporary closure.

Members who completed their initial term of their EZpay contract prior to park closure and did not defer payments, will have their payments after the re-opening of the park waived for a period of time equivalent to the length of closure. EZpay members who are within their initial commitment of their contract and did not defer payments, will have the payments after their initial term is completed waived for a period of time equivalent to the length of closure. For EZpay members who completed the initial term of their contract during park closure and did not defer payments, the payments after we reopen will be waived for a period of time equivalent to the length of closure.

Additionally, we will be offering all active Pass Members complimentary rewards and special benefits as a token of our appreciation. Pass Members will receive additional bring a friend days so that your friends and family can join in on the fun and spend an unforgettable day with you exploring the parks and your favorite attractions. Additionally, as a sign of our appreciation for you, our loyal Pass Member, we will be granting complimentary membership tier upgrades for all active Annual Passes for the remainder of 2020 as well as additional SeaWorld Pass Member events.

Active Pass Members will receive their additional perks automatically prior to the parks reopening.

Pass Members who are deferring payments or are not up to date with their payments are not eligible for these rewards or the extension of time. Pass Members who are currently on a payment deferral plan and elect to reinstate their monthly payments by May 17, 2020 will be eligible to receive these pass rewards

If you have additional requests or questions, please contact us at 407-794-0017 or [email protected], include bar code and home park name in email.

To see a full list of Orlando benefits, click here
To see a full list of Tampa benefits, click here
To see a full list of Williamsburg benefits, click here
To see a full list of San Antonio benefits, click here
To see a full list of San Diego benefits, click here

Will I be refunded for my ticket or experience?

Expiration dates for tickets that may have expired in 2020 will be automatically extended through December 31, 2021. Internationally purchased tickets will be automatically extended through the first week of 2022. No action required on your part.

Guests who have in-park experiences that are date specific and will not be able to be used during the time that the park is temporarily closed, will be able to reschedule through 2021.

Domestically purchased in-park experiences that were scheduled to expire in 2020 will be extended through December 31, 2020. Internationally purchased experiences will be extended through 2021.

Reservations for Discovery Cove booked prior to May 15, can be rebooked on any date, subject to availability, prior to December 31, 2021 at the same rate as the original booking. No change fees will apply.

What are you doing to protect the animals in your care from coronavirus?

The welfare of the animals in our care is always of the utmost importance, and we are continuing to monitor developments regarding COVID-19 and SARS-CoV-2 closely. Our experts are following the recommendations of zoo and public health officials including the Association of Zoos and Aquariums, American Veterinary Medical Association, the CDC and the USDA as we learn more about COVID-19 and SARS-CoV-2 effects on animal health.

Our veterinarians have reviewed the list of symptoms coronaviruses cause in animals as well as response plans. Out of an abundance of caution, teams working with animals such as tigers are using personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

Additional information from the USDA can be found here: https://www.aphis.usda.gov/aphis/newsroom/news/sa_by_date/sa-2020/ny-zoo-covid-19